For nearly a decade, Todd Merk has been improving Verigent from the inside out. Today, Todd manages client accounts for Verigent all over the country, growing strategic relationships one project at a time. “We’re not just about filling the order,” he says. “We are very focused on delivering the best for our clients, providing them prompt service and working with them on the specific requirements they have for the job.”
Todd’s role allows him to travel quite a bit, although many of his accounts are based in the greater NYC area, where he’s from. “I’ll travel to meet with our customers or to participate in industry trade shows and conferences and customer events,” he explains. “I actually just came back from Palm Springs, and this year I attended the Avaya Engage Conference in New Orleans, so I’m privileged to get to visit some really interesting destinations.” It makes sense then that when Todd is home, his favorite thing to do is to spend time with his family. “We do lots of things together whether it’s playing basketball or watching movies,” Todd says of his wife and two children, a son and a daughter.
Todd’s family has supported his career in telecom since it was just beginning in 1981, although back then the kids hadn’t come along yet! “I was in unified communications for many years,” explains Todd, “and I had a lot of experience with the telecommunications, data and VoIP business. I had operations responsibilities for several strategic national accounts.” It was in Todd’s previous role that he actually learned about Verigent, utilizing Verigent as a vendor. He knew right away the match was a good one. “The knowledge transfer of my skills was pretty easy; there was a lot of commonality,” Todd explains of his transition to Verigent’s team in 2009.
Throughout his tenure at Verigent, Todd has certainly seen a lot of growth and change. “Our customer service culture really exists from within,” he says. “which is what allows us to keep that small company feel while still growing exponentially. I’m always focused on continuing onward to try to grow additional value for Verigent, utilizing my skills for the betterment of our customers.” And at Verigent, we know: it’s team members like Todd that set us apart.